• Full-Time, Fixed-Term for 12 months
• $75,139 to $86,313 per annum full-time equivalent + up to 17% Superannuation and salary packaging options.
• Melbourne Brain Centre, Heidelberg

About The Role

We are seeking a professional and patient-focused Receptionist to join our team at the Florey, Melbourne Brain Centre, Heidelberg in our integrated health and research environment that enables world-class clinical research programs delivered by The Florey and partners. As first point of contact you will be the welcoming face of the Melbourne Brain Centre, supporting visitors (researchers, participants, patients) along with Florey staff in delivering a high standard of front-of-house service and providing administrative and facilities support. 

Key Responsibilities.

Front Desk & Reception

• Greet and triage visitors across clinical, radiology and research domains
• Respond to phone, email, and in-person enquiries
• Manage visitor sign-in systems and troubleshoot issues
• Coordinate deliveries, couriers, and mail distribution
• Maintain reception resources, directories, and communication materials
• Support clinic room bookings, car parking access, and general enquiries
• Provide administrative support across the organisation

Facilities Support

• Maintain clinical areas & support general building upkeep including communication with contractors.
• Co-ordinate inventory & asset maintenance/calibration.
• Support Mail/Couriers/Deliveries
• Facilitate building access requests Assist with workspace setup, audits, and maintenance of shared areas

Operational & Safety Support

• Support building communications and announcements
• Assist in emergency procedures (e.g., evacuation support)
• Ensure compliance with OH&S policies and contribute to a safe workplace

About You

Essential Skills & Experience:

• Proven experience in a receptionist or customer-facing role
• Strong customer service focus and professional communication skills
• Confident using Microsoft Office and learning new systems
• Excellent organisational skills and ability to manage competing priorities
• Ability to work independently and take initiative

Desirable:

• Experience in a healthcare, research, or medical environment with patient-facing, clinical administration or radiology administration exposure
• Familiarity with switchboard systems
• Experience with visitor management, booking, or clinical administration systems

Personal Attributes:

• Friendly, approachable, and professional manner
• Strong interpersonal and problem-solving skills
• High attention to detail and time management

How to Apply

If you feel this role is right for you, please apply with a Cover Letter outlining your interest and experience and your Resume. Please note that you are not required to respond to the criteria in the Position Description

Applications close Wednesday 8th July 2026.

Visa sponsorship is not available for this position. This role requires current valid work rights for Australia. The preferred applicant for this job will be asked to consent to a police check.

Why Join Us?

• Work within a respected research organisation making a real difference in health outcomes
• Supportive, collaborative, and inclusive team culture
• Opportunities for professional development and payroll training
• A meaningful role contributing to innovation and excellence across the Institute

Working at the Florey:

With a 50-year history, the Florey is the largest brain research centre in the Southern Hemisphere, with teams of researchers dedicated to building knowledge on a range of neurological and psychiatric conditions. Learn more about our Research Impact.

Our reputation for innovative research and our position as the leading brain research institute in the Southern Hemisphere attracts the best and brightest. Connected by our shared mission to improve lives through brain and mental health research, The Florey provides a dynamic and inspiring workplace where you can develop your career. We have a deep commitment to diversity and creating an inclusive workplace culture where our people can excel and thrive and support our exceptional people to make a positive impact on the local and global research community.

Learn more about working at the Florey here.

For enquiries, please contact our People and Culture Team on employment@florey.edu.au.