• Full-Time, Fixed-Term for 12 months
• $75,139 to $86,313 per annum full-time equivalent + up to 17% Superannuation and salary packaging options.
• Heidelberg Location

About The Role

We are seeking a professional and customer-focused Receptionist to join our team at the Melbourne Brain Centre (Austin campus). This is a full-time, onsite role where you will be the first point of contact for staff, students, and visitors, delivering a high standard of front-of-house service while providing administrative and facilities support.

Key Responsibilities.

Front Desk & Reception

• Welcome and assist visitors, ensuring a positive and professional experience
• Respond to phone, email, and in-person enquiries
• Manage visitor sign-in systems and troubleshoot issues
• Coordinate deliveries, couriers, and mail distribution
• Maintain reception resources, directories, and communication materials
• Support room bookings, car parking access, and general enquiries
• Provide administrative support across the organisation

Facilities Support

• Assist with workspace setup, audits, and maintenance of shared areas
• Support cleaning standards and liaise with contractors
• Help manage storage spaces and inventory tracking
• Provide administrative backup for facilities operations
• Assist with access card and building access requests

Operational & Safety Support

• Support building communications and announcements
• Assist in emergency procedures (e.g., evacuation support)
• Ensure compliance with OH&S policies and contribute to a safe workplace

About You

Essential Skills & Experience:

• Proven experience in a receptionist or customer-facing role
• Strong customer service focus and professional communication skills
• Confident using Microsoft Office and learning new systems
• Excellent organisational skills and ability to manage competing priorities
• Ability to work independently and take initiative

Desirable:

• Experience in a healthcare, research, or medical environment
• Familiarity with switchboard systems

Personal Attributes:

• Friendly, approachable, and professional manner
• Strong interpersonal and problem-solving skills
• High attention to detail and time management

How to Apply

If you feel this role is right for you, please apply with a Cover Letter outlining your interest and experience and your Resume. Please note that you are not required to respond to the criteria in the Position Description

Applications close Sunday 31 May 2026.

Visa sponsorship is not available for this position. This role requires current valid work rights for Australia. The preferred applicant for this job will be asked to consent to a police check.

Why Join Us?

• Work within a respected research organisation making a real difference in health outcomes
• Supportive, collaborative, and inclusive team culture
• Opportunities for professional development and payroll training
• A meaningful role contributing to innovation and excellence across the Institute

Working at the Florey:

With a 50-year history, the Florey is the largest brain research centre in the Southern Hemisphere, with teams of researchers dedicated to building knowledge on a range of neurological and psychiatric conditions. Learn more about our Research Impact.

Our reputation for innovative research and our position as the leading brain research institute in the Southern Hemisphere attracts the best and brightest. Connected by our shared mission to improve lives through brain and mental health research, The Florey provides a dynamic and inspiring workplace where you can develop your career. We have a deep commitment to diversity and creating an inclusive workplace culture where our people can excel and thrive and support our exceptional people to make a positive impact on the local and global research community.

Learn more about working at the Florey here.

For enquiries, please contact our People and Culture Team on employment@florey.edu.au.